Information: This document contains information about ScanSoft OmniPage 16 Service Pack 1. This update is available for download through the ScanSoft Update Service. The ScanSoft Update Service is an automatic update service included with OmniPage 16. To open the ScanSoft Update Service, do the following: • Launch OmniPage 16. • Click on 'Help >Nuance on the Web >Plug And Play Monitor Driver Updates. Get Latest Update'.

• When the Update Service opens, click 'Show Updates' then click 'Add' on any of the available Service Pack(s) as desired. • Click the 'Next' button and then use the 'Download' button to save the Service Pack(s) to the computer.

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• Once downloaded, double-click the Service Pack to install them (one at a time). Please be sure to close out of all open applications before installing the Service Pack(s), except the service pack download. Note: If the 'Install Now' button is used instead of the 'Download' button, a message may appear stating that all open applications should be closed before continuing the installation.

All applications can be closed except for the 'Update Service' Internet Explorer Window. The Service Pack(s) can be successfully installed with this window open by pressing the 'Ignore' button, however all other applications including OmniPage 16 must be closed.

The OmniPage 16 installation CD is required to install the Service Pack(s). If OmniPage 16 was downloaded from our Online Store (Digital River), the full download is required to install the Service Pack(s). Please extract the OmniPage 16 download to a folder on the computer. When the installation of the Service Pack(s) ask for the OmniPage 16 CD, click the 'Browse' button and select the folder in which the extracted OmniPage 16 download is located. Click 'OK' and the installation should proceed without a problem. ****** IMPORTANT: THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN OMNIPAGE PRO 16.

THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH ****** • After installing the Service Pack, the following will appear in the 'Help >About OmniPage 16' dialog: OmniPage Version 16.1 Product ID: [Product ID number], Service Pack 1 Note: It may be possible to install the Service Pack a second time, even though it is already installed. • After installing the Point Release build (full build), the following will appear in the 'Help >About OmniPage 16' dialog: OmniPage Version 16.1 Product ID: [product ID number] • It is important to ensure that OmniPage and the OmniPage Agent are not running when installing the OmniPage 16 Service Pack. • Press 'CTRL + ALT + Delete' and open the Windows Task Manager. • Click the 'Processes' tab. • Sort the processes alphabetically by clicking 'Image Name'. • Look for the following processes: • OmniPage.exe • OmniPage16.exe • OPAgent.exe • If any of these processes are running, highlight the process and then click the 'End Task' button. Note: If the Batch Manager was running when the process was ended, existing jobs will need to be restarted.